Frequently Asked Questions (FAQ)

1. Are your artificial houseplants realistic?

Yes. Our artificial houseplants are designed to look as natural and lifelike as possible. We use high-quality materials, detailed leaf textures, and natural color variations to closely replicate real plants.

Many customers tell us guests cannot tell the difference.

2. What materials are the plants made from?

Our plants are made from premium synthetic materials such as:

• High-grade plastic

• Polyester

• Silk-like fabrics

• Metal wire (for adjustable stems)

All materials are durable, long-lasting, and designed for indoor use.

3. Are the plants safe for pets and children?

Our artificial plants are non-toxic and safe for indoor environments.

However:

• They are not toys.

• Small decorative elements may pose a choking hazard for young children.

• We recommend placing them out of reach of pets that may chew on objects.

4. Do the plants require any maintenance?

No watering, sunlight, or special care is required.

To keep your plant looking fresh:

• Dust lightly with a dry cloth

• Use a soft brush for detailed areas

• Avoid harsh cleaning chemicals

5. Can I place the plants outdoors?

Most of our artificial houseplants are designed for indoor use.

Prolonged exposure to:

• Direct sunlight

• Rain

• Frost

may cause fading or damage unless explicitly stated as suitable for outdoor use.

Please check the product description for outdoor suitability.

6. How long does shipping take?

We currently ship only within Poland.

• Processing time: 1–3 business days

• Delivery time: 1–3 business days

• Total estimated delivery: 2–6 business days

You will receive tracking information once your order has been shipped.

7. How much does shipping cost?

Shipping costs are calculated at checkout and displayed before payment.

From time to time, we may offer free shipping promotions.

8. Can I return my order?

Yes. If you are not satisfied with your purchase, you may return it within 14 days of receiving your order, in accordance with EU consumer protection laws.

Items must be:

• Unused

• In original condition

• In original packaging

Please contact us at onalruiem5i@gmx.net before sending a return.

9. What if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number

• Clear photos of the damaged item and packaging

We will review the case and provide a replacement or appropriate solution.

10. How can I contact you?

VIVO FASHION SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kwiatowa 2, 64-000 Pianowo, Poland
Email: onalruiem5i@gmx.net
Phone: +48 517 842 693

We aim to respond within 1–2 business days.